Privacy policy

Your privacy is important to us. It is Synergy Eco  Ltd's policy to respect your privacy and comply with any applicable law  and regulation regarding any personal information we may collect about  you, including across our website,  Synergy-eco.co.uk  and other sites we own and  operate. 

This policy is effective as of 03 August 2023

Information we collect includes both information you knowingly and  actively provide us when using or participating in any of our services  and promotions, and any information automatically sent by your devices  in the course of accessing our products and services. 

When you visit our website, our servers  may automatically log the standard data provided by your web browser. It  may include your device’s Internet Protocol (IP) address, your browser  type and version, the pages you visit, the time and date of your visit,  the time spent on each page, other details about your visit, and  technical details that occur in conjunction with any errors you may  encounter.

Please be aware that  while this information may not be personally identifying by itself, it  may be possible to combine it with other data to personally identify  individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

Name
Email
Phone/mobile number
Home/mailing address

We only collect and use your personal information when we have a  legitimate reason for doing so. In which instance, we only collect  personal information that is reasonably necessary to provide our  services to you. 

We may collect personal information from you when you do any of the following on our website:

Use a mobile device or web browser to access our content Contact us via email, social media, or on any similar technologies When you mention us on social media

We  may collect, hold, use, and disclose information for the following  purposes, and personal information will not be further processed in a  manner that is incompatible with these purposes: to contact and communicate with you for internal record keeping and administrative purposes to comply with our legal obligations and resolve any disputes that we may have

Please  be aware that we may combine information we collect about you with  general information or research data we receive from other trusted  sources.

When we collect and process personal  information, and while we retain this information, we will protect it  within commercially acceptable means to prevent loss and theft, as well  as unauthorized access, disclosure, copying, use, or modification.

Although  we will do our best to protect the personal information you provide to  us, we advise that no method of electronic transmission or storage is  100% secure, and no one can guarantee absolute data security. We will  comply with laws applicable to us in respect of any data breach.

You  are responsible for selecting any password and its overall security  strength, ensuring the security of your own information within the  bounds of our services.

We keep your personal information only  for as long as we need to. This time period may depend on what we are  using your information for, in accordance with this privacy policy. If  your personal information is no longer required, we will delete it or  make it anonymous by removing all details that identify you.

However,  if necessary, we may retain your personal information for our  compliance with a legal, accounting, or reporting obligation or for  archiving purposes in the public interest, scientific, or historical  research purposes or statistical purposes.

Children’s Privacy

We  do not aim any of our products or services directly at children under  the age of 13, and we do not knowingly collect personal information  about children under 13.

 We may disclose personal information to: a parent, subsidiary, or affiliate of our company third party service  providers for the purpose of enabling them to provide their services,  for example, IT service providers, data storage, hosting and server  providers, advertisers, or analytics platforms our employees, contractors, and/or related entities our existing or potential agents or business partners sponsors or promoters of any competition, sweepstakes, or promotion we run courts,  tribunals, regulatory authorities, and law enforcement officers, as  required by law, in connection with any actual or prospective legal  proceedings, or in order to establish, exercise, or defend our legal  rights third parties, including agents or sub-contractors, who assist  us in providing information, products, services, or direct marketing to  you third parties to collect and process data 

The personal information we collect is stored and/or processed where we  or our partners, affiliates, and third-party providers maintain  facilities. Please be aware that the locations to which we store,  process, or transfer your personal information may not have the same  data protection laws as the country in which you initially provided the  information. If we transfer your personal information to third parties  in other countries: (i) we will perform those transfers in accordance  with the requirements of applicable law; and (ii) we will protect the  transferred personal information in accordance with this privacy policy. 

You always retain the right to withhold  personal information from us, with the understanding that your  experience of our website may be affected. We will not discriminate  against you for exercising any of your rights over your personal  information. If you do provide us with personal information you  understand that we will collect, hold, use and disclose it in accordance  with this privacy policy. You retain the right to request details of  any personal information we hold about you.

If  we receive personal information about you from a third party, we will  protect it as set out in this privacy policy. If you are a third party  providing personal information about somebody else, you represent and  warrant that you have such person’s consent to provide the personal  information to us.

If you have  previously agreed to us using your personal information for direct  marketing purposes, you may change your mind at any time. We will  provide you with the ability to unsubscribe from our email-database or  opt out of communications. Please be aware we may need to request  specific information from you to help us confirm your identity.

If  you believe that any information we hold about you is inaccurate, out  of date, incomplete, irrelevant, or misleading, please contact us using  the details provided in this privacy policy. We will take reasonable  steps to correct any information found to be inaccurate, incomplete,  misleading, or out of date.

If you  believe that we have breached a relevant data protection law and wish  to make a complaint, please contact us using the details below and  provide us with full details of the alleged breach. We will promptly  investigate your complaint and respond to you, in writing, setting out  the outcome of our investigation and the steps we will take to deal with  your complaint. You also have the right to contact a regulatory body or  data protection authority in relation to your complaint.

We use “cookies” to collect information about you and your activity  across our site. A cookie is a small piece of data that our website  stores on your computer, and accesses each time you visit, so we can  understand how you use our site. This helps us serve you content based  on preferences you have specified. 

Our website may link to external sites that are not operated by us.  Please be aware that we have no control over the content and policies of  those sites, and cannot accept responsibility or liability for their  respective privacy practices 

At our discretion, we may change our  privacy policy to reflect updates to our business processes, current  acceptable practices, or legislative or regulatory changes. If we decide  to change this privacy policy, we will post the changes here at the  same link by which you are accessing this privacy policy.

If  required by law, we will get your permission or give you the  opportunity to opt in to or opt out of, as applicable, any new uses of  your personal information.

 Information Officer 

Synergy Eco Ltd 

Unit B, 100 Cecil Street

Watford

WD24 5AP

 Enquiries@synergy-eco.co.uk